Shipping
We are excited to offer FREE domestic (U.S.A) and International Shipping to many countries.
Handcrafted, tailor-made for you, we take the time to make you quality jewelry. We do not have any stock on our jewelries because they are made on demand for you so that you own a unique jewelry.
The following delivery information are applicable for the USA, Canada, the UK, Australia, Europe, and the rest of the world :
Production Time | 8 working days |
Delivery Time | 5-6 working days |
Estimated Arrival Time* | 13-14 working days |
*Production Time + Delivery Time = Estimated Arrival Time
However, depending on the order volume we experience during a given period, your order may be delivered either earlier or later than the estimated timeframe. We will notify you by email if your order arrives later than the estimated timeframe.
We want to ensure a totally free delivery for you, allowing us to offer you quality jewelries at competitive prices.
ORDER TRACKING
When your order ships, you will receive a Shipping Notification email. This email will include your tracking number, allowing you to follow your item's journey, along with the shipment date. Please allow 48 hours for the carrier to update the tracking status. If you do not receive this email within a few days of placing your order, please check your spam or junk folder. If you still haven’t received it, feel free to contact us directly, and we’ll be happy to assist you.
Tracking US orders
Orders shipped within the USA are delivered using the United States Postal Service (USPS).
Once your order is processed and shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor the status of your shipment on the USPS website.
Please allow 3 to 7 business days for delivery, depending on your state location. Note that delivery times may vary due to factors such as weather conditions, holidays, and local disruptions.
If you have any questions or concerns about your order or delivery status, please do not hesitate to contact our customer service team for assistance.
Tracking AU, UK, CA and Europe orders
Once your order has been shipped, you will receive an email containing your tracking number. This will allow you to monitor the progress of your shipment. Upon arrival in your country, your local carrier will take over and ensure delivery to your doorstep.
Please note that delivery times may vary based on your location and any customs processing. We recommend checking with your local postal service for further details regarding the final delivery.
If your package is delayed or you encounter any issues with tracking, feel free to reach out to our customer service team for assistance.
Tracking Rest of the World orders
Once your order has been shipped, you will receive an email containing your tracking number. This will allow you to monitor the progress of your shipment. Upon arrival in your country, your local carrier will take over and ensure delivery to your doorstep.
Please note that delivery times may vary based on your location and any customs processing. We recommend checking with your local postal service for further details regarding the final delivery.
If your package is delayed or you encounter any issues with tracking, feel free to reach out to our customer service team for assistance.
Duties and taxes
1. US, AU, UK, CA, Europe: Prices include taxes and duties. There will be no additional charges upon delivery.
2. Rest of the world: Prices include taxes and duties. There will be no additional charges upon delivery.
Return
We make refunds or exchanges only on jewelry with quality defects. As our jewelry's are made on demand so that you have a unique jewelry, we cannot accept returns. All purchases are considered finals.
You have 30 days to make your refund or exchange request after the delivery date.
The refund of your purchase will be made on your original payment method within 5 working days.
Contact us to make a return request through our contact page or by replying to your order e-mail confirmation.